Registration and account management

Can I really get started for free?

Yes, the FREE tariff is completely free and you can use it for any length of time. It allows you to track up to 5 websites and offers basic statistics. However, if you need to watch more websites and appreciate smarter features, we recommend switching to one of the higher plans.

How do paid tariffs work?

You order the tariff in the user account settings. After filling in the payment card details and confirmation, we will immediately activate the tariff and all the charged functions. At the same time, you will receive an invoice by e-mail, which is also available from the administration. Tariffs work on a subscription basis, the fee is automatically deducted every month. We use the secure payment gateway Stripe for payments.

Can I change or completely cancel my tariff subscription at any time?

Yes, at any time you have the option to switch to a higher or lower tariff, including the FREE tariff. We just want to point out that when switching to a lower tariff, all your subscriptions are always reset. You will not lose the unused amount for the tariff payment, the overpayment is transferred to the next period.

How to change billing information?

You can change the billing information in the billing information section.

How Mailhunt works

How long are newsletters displayed in the app?

Newsletters are usually available in the application within 10 minutes after they are sent out. You can see the delivery time for each email.

Why are emails only displayed as an image?

Currently, we only offer screenshots of e-mails in the application, because we do not want to distort the statistics and evaluation of newsletters on the sender’s side in any way. However, we are also preparing the possibility to “click through” the newsletters and see the target URL.

What do the individual statistics mean?

Basic statistics relate to the number of emails over a certain period of time, proportions and distribution of data. If some numbers are not clear to you, do not hesitate to contact us.

What should I do if I can't find the website I want to watch?

As part of subscriptions, you have the DESIGN NEW WEBSITE button at the top right. If a website is missing from the menu, just click the button and fill in the URL of the website. If possible, we will add the site to watch.

How long will it take you to add a suggested website to your subscriptions?

We usually handle the design of the new website within 24 hours, then we just wait for the first newsletter to be received. The waiting time is around 10 days on average. After adding the website, you will see a notification.

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